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HANDMADE WEDDING STATIONERY |
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By Special Invite |
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Email: info@byspecialinvite.co.uk |
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Mobile: 07733 234057 |
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TERMS & CONDITIONS |
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THE ORDER PROCESS When you decide to place an order, just give me a call or drop me an email and I will contact you to get the information I require to start the order process. · 8 Weeks minimum notice is required for all orders, however urgent orders may be taken, so please ask before placing an order and I will advise if I can meet your deadline. The notice period only starts once I have received your deposit. · Upon receipt of your order and deposit, initial proofs will be sent for your approval. · Final proof reading is the responsibility of the client. You will be sent 1 proof sample of each item of stationery ordered for inspection and all changes should be clearly highlighted, either by return of the sample or by email. If an amendment is required, you will then be sent a further proof for checking. · Amendments required after final proofs have been agreed and production work started may incur extra charges. · All stationery will have company contact details either printed on the back of invite or attached by small label. · As each item is individually handmade, slight variations between items may occur, ie colours, feather sizes, etc. Should I have to source materials from another supplier, there may be slight variances in colour, etc but if there are significant colour differences, then I will contact you. · I cannot accept responsibility for any loss or damage which occurs during transit via any delivery service. · I cannot be held responsible for any loss incurred due to late delivery for reasons outside my control (postal strike, etc). PAYMENT & CANCELLATION TERMS · A 50% deposit is required upon placement of an order. The balance of payment is due one week before despatch of goods and no goods will be sent without full payment. · Should you cancel your order before materials have been ordered, then I shall refund your deposit. Should you cancel after materials are ordered, then I shall retain the full deposit. Should you cancel once production has started or is complete, then I shall retain the full deposit and would also require the balance of the final payment to be made. · Postage costs will be notified before final payment is due and must be paid along with final payment (should not be more than £10). · No refund or exchange can be given unless the goods are faulty. Your statutory rights are not affected. |