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Handmade Wedding Stationery |
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TERMS & CONDITIONS |
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The Order Process When you decide to place an order, just give me a call or drop me an email and I will contact you to get the information I require to start the order process. · 8 Weeks minimum notice is required for all orders, however urgent orders may be taken, so please ask before placing an order and I will advise if I can meet your deadline. The notice period only starts once I have received your deposit. · Upon receipt of your order and deposit, initial proofs will be sent for your approval. · Final proof reading is the responsibility of the client. You will be sent 2 copies of all items for inspection and all changes should be clearly highlighted. If an amendment is required, you will then be sent a further 2 copies for proof reading. · Both copies should be signed and dated and you will keep one copy and return the other. · Amendments required after final proofs have been agreed and production work started may incur extra charges. · All stationery will have company contact details either printed on the back of invite or attached by small label. · As each item is individually handmade, slight variations between items may occur (especially with feathers). Should I have to source materials from another supplier, there may be slight variances in colour, etc but if there are significant colour differences, then I will contact you. · I cannot accept responsibility for any loss or damage which occurs during transit via any delivery service. · I cannot be held responsible for any loss incurred due to late delivery for reasons outside my control (postal strike, etc). Payment and Cancellation Terms · A 50% deposit is required upon placement of an order. The balance of payment is due one week before despatch of goods and no goods will be sent without full payment. · Should you cancel your order before materials have been ordered, then I shall refund your deposit. Should you cancel after materials are ordered, then I shall retain the full deposit. Should you cancel once production has started or is complete, then I shall retain the full deposit and would also require the balance of the final payment to be made. · Postage costs will be notified before final payment is due and must be paid along with final payment (should not be more than £10). · No refund or exchange can be given unless the goods are faulty. Your statutory rights are not affected. |
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email: info@byspecialinvite.co.uk tel: 01355 223999 mob: 07944 150087 |
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By Special Invite |